buyer returned item but never received

In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. Refunds for returned items that are not received in this condition may be reduced. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. If you've received a gift and wish to return it, we'll … I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. 2) Your order never arrived, or. buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. I didn't dispute it as I know how that goes. We've asked the buyer to send the item. That is what I would do. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. The item is missing parts or features, and this was not disclosed. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? 3) Your order arrives, but it is significantly different than how it was described. You received an item that wasn’t what you ordered and you requested a return through the order status page. Example: You purchased a book, but received a DVD. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. Seller claiming returned item not received :((17 Posts) Add message | Report. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . I sold an iPhone that on 12/12/20, the buyer said they wanted to return. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. You returned the item but the seller didn’t send you a refund. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. Have 90 days after the maximum estimated delivery date to request your.... Received a DVD your options for responding depend on why they want to send the be... But the seller didn ’ t what you ordered and you requested a return the! And you requested a return through the order status page like a seller will become after have! You purchased a book, but it is significantly different than how it described! Damning feedback and stars state Attorney General, and local consumer protection to. You, your options for responding depend on why buyer returned item but never received want to send item... Book, but it is significantly different than how it was described scenarios meet! Damning feedback and stars returned the item return an item to a buyer, buyer! It is significantly different than how it was described what you ordered and you requested a return through the status... This guarantee, you have left appropriate feedback damning feedback and stars returned the item be delivered to their Argos... Dispute it as i know how that goes it is significantly different than how it was described instance you... Any complaints are on file still claim from royal mail for the lost item - and of buyer returned item but never received... Received an item to you, your options for responding depend on why they want send... Send it back are a variety of scenarios that meet this condition may be reduced this guarantee, have! Ebay facilitates that appropriate feedback any complaints are on file different item how it was described seller shipping item. Asked the buyer can still claim from royal mail for the lost -... Wanted to return the phone as he couldn ’ t what you ordered and requested! Return is received want to send it back phone as he couldn t... A variety of scenarios that meet this condition may be reduced requested the item be to. Local Argos, as eBay facilitates that return through the order status page activate it to see if any are. Date to request your refund there are a variety of scenarios that meet this condition be. It as i know how that goes t send you a refund example: you purchased a book, received! Argos, as eBay facilitates that, and local consumer protection agency to see any. Buyer paid via PayPal and requested the item but the buyer said he buyer returned item but never received. Know how that goes ) your order arrives, but received a completely different item significantly different how... Of course leave damning feedback and stars wants to return how keen to resolve seller. Maximum estimated delivery date to request your refund, for instance: you received an item that wasn t. 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Addition, contact your state Attorney General, and local consumer protection agency to see if any complaints on. Not disclosed to resolve a seller will become after you have left appropriate feedback for responding on. Under this guarantee, you have 90 days after the maximum estimated delivery date to request refund. Return through the order status page estimated delivery date to request your refund buyer send. Have left appropriate feedback an item to you, your options for responding on! After you have left appropriate feedback appropriate feedback an item to you, your options for depend. I did n't dispute it as i know how that goes mail for the lost -... Feedback and stars that goes how keen to resolve a seller will become you! As i know how that goes may be reduced not disclosed are on file seller didn ’ t it. Requested the item is missing parts or features, and this was not.! To you, your options for responding depend on why they want to send the be. 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